Client office internet
Use outbound heartbeat check-ins to spot an office that stops reaching the cloud.
For MSPs, IT providers & resellers
Every client. One login. A clear view for each.
Watch each client's websites, office internet, VPN portals, domains, certificates and backups from the outside · and give them a status page that makes your work visible.
No agents to deploy Separate workspace per client
livedashboard.app/app/msp
Client workspacesSorted by attention needed
Northwind Dental14 monitorsOffice internet down
Harbor Logistics22 monitorsSSL expires in 9 days
Pine Street Law9 monitorsAll healthy
Summit Builders17 monitorsAll healthy
Each client's data stays in its own workspace
Sound familiar?
Monitoring shouldn't be the hardest part of managing clients.
Too many tools per client
Uptime in one place, certificates in another, domain renewals in a spreadsheet.
Finding out from the client
The office internet dropped or a certificate expired · and the first alert was a phone call.
Hard-to-prove value
You keep things running, but there's nothing simple to show the client at review time.
What you can cover
The outside-facing pieces your RMM can't see.
Everything below is checked from LiveDashboard's cloud, with nothing installed at the client.
SSL VPN portals
Check HTTP availability and SSL certificates on a public web login portal.
Firewalls, routers & ports
Check public HTTPS management pages or send an outbound heartbeat from a trusted host.
Websites & APIs
Line-of-business apps, portals and integrations · with response validation.
DNS records
Check public DNS records against expected values and catch missing records.
SSL certificates
Expiry warnings across every client hostname in one place.
Backups & scheduled jobs
Heartbeat URLs that alert you when a job stops checking in.
NOC wall display
TV mode for your office, with each workspace's problems sorted to the top.
ACAcme Co. status
Your logo · your colors All systems operational
Website99.99%
Customer portal99.71%
Email100%
Optional password protection
livedashboard.app/status/acme · TV mode
75%healthy
Portal
Down
Billing API
Degraded
Website
Up
VPN portal
Up
HQ internet
Up
Backups
Up
Mail relay
Up
DNS
Up
● Portal down 4m · ● Billing API slow · Problems always sort to the top
Client reporting
Make your work visible.
Clients rarely see the outages you prevent. A client status page and a live wall display change that.
- Client status pages
Selected service status on a separate shareable link for each client.
- Viewer access for client staff
They can see their workspace without changing anything.
- Cross-client overview
Monitors up and down, open incidents and upcoming expiries for every client in one table.
- TV mode for your NOC
Full-screen dashboards that keep problems at the top.
Getting started
Roll it out client by client.
- 01
Create a workspace per client
Each client's monitors, alerts and history stay separate.
- 02
Add what you're responsible for
Websites, office connections, VPN portals, domains and backup jobs.
- 03
Route alerts into your workflow
Verified email destinations and HTTPS webhooks with delivery history.
- 04
Share a client status page
Publish selected service statuses on a clear link for each client.
Partner program
Resell it, bundle it, or use it to win the deal.
Whether you add monitoring to a managed-services bundle or resell it on its own, we'll set up an account that fits how you bill your clients.
What's included today
- Switch between client workspaces from one login
- Per-client dashboards and alert channels
- Verified email and webhook delivery
- Public DNS lookup for workspace members
Not offered today
- SMS or voice alerts
- Choice of specific check regions
- Native two-way PSA integrations
MSP FAQ
Straight answers.
How is this different from my RMM's monitoring?+
RMM tools mostly look from inside the network through installed agents. LiveDashboard looks from the outside · the way the client's customers and remote staff experience things · and covers domains, DNS, certificates, VPN portals and office internet without installing anything.
Is each client's data kept separate?+
Yes. Every client lives in its own workspace with its own monitors, alerts, dashboards and users. Your team can switch between workspaces; client users only see the workspaces they're invited to.
Can clients see their own status?+
Yes. Share a client status page, protect it with a password, or invite client staff with a viewer role so they can see · but not change · their workspace.
Does it connect to my PSA or ticketing system?+
Generic HTTPS webhooks can deliver incident and recovery events to compatible receivers. Nexus IT OS has a provisioning and monitoring API. Native two-way PSA integrations are not offered.
How is MSP pricing structured?+
MSP and reseller pricing depends on how many clients and monitors you manage. Contact us and we'll confirm pricing with you before anything is billed.
Do you offer SMS alerts or region-specific checks?+
Not today. Alerts are delivered by email and HTTPS webhooks, and checks run from LiveDashboard's cloud rather than a choice of specific regions.
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